Q: When does the season start?
The Season starts on the first weekend of November for indoor programs, and on Victoria Day weekend for outdoor programs.
Q: When will the coach contact us?
The coach usually contacts players via email 1 to 2 weeks prior to the start of the season. If there is no coach assigned to your child’s team, you will receive an email from the director.
Q: How do I register my child to play with your club?
Registration can be completed online by selecting ‘online registration’. If you are having trouble registering online, you can always visit our office during regular business hours. Our club is open Monday to Thursday, from 4:00 P.M. to 8:00 P.M.
Q: What form of payment can I use?
We accept Visa, MasterCard or American Express for direct payments online. If you wish to pay by Cash or Debit, choose the ‘Office Payment’ option. You will have 3 days to come to our office and make your payment. Please bring documentation of the player’s date of birth (i.e. birth certificate, health card, or passport) when coming into our office.
Q: What is your refund policy?
Refund requests must be received by June 15th for Outdoor Programs, and by December 1st for Indoor Programs during that calendar year. All refunds are subject to a $60 administration fee per refund request. There will be no refunds on any SURCHARGES. All requests must be received in writing. Refunds will be processed via the same method in which payment was received, with the exception of cash, in which case a cheque will be issued.
Q: My child’s team is not having practices?
Practices are available for U6-U18 teams at the discretion of the team’s coach. They are not mandatory. Please speak with your team’s coach regarding issues related to practices.
Q: I have two children who are only one year apart. Can the younger one play on the team with his/her older sibling??
We believe that players should play within their own age group as much as possible. We do not move players up to higher divisions. It is also unfair to turn away a player that meets age group criteria as a result of a younger player occupying the spot. However, we do occasionally move players up when a division is full and the next higher division needs additional players. This is done at the Club’s discretion.
Q: What is included in your registration?
Your registration fee will include one jersey, one pair of shorts, and one pair of socks. U4-U12 will also receive a participation trophy at the end of the season. U13-U18 will have at least one cup final game, with an opportunity to win a trophy. During the outdoor season, every player will also receive individual and team photographs, and a soccer ball.
Q: What do I need to purchase?
Your child will need a pair of shin guards and a pair of cleats or soccer shoes for the outdoor season, and indoor soccer shoes for the indoor season.
Q: Are shin guards mandatory?
Yes, every player is required to wear shin guards during practices and games, regardless of age.
Q: Can I request a certain coach/player?
No, requests for players to play with certain other players or coaches WILL NOT be accepted. Only a coach’s children (maximum 2) who are no more than one year apart can be placed on the same team.
Here, you will find the answers to many of our frequently asked questions. If your question is not answered here, please email us.